Got a broken section or clamp issue? Just reach out—we’ve got you covered! XERO waterfed poles are truly unique, and each one comes with a lifetime guarantee on both carbon fiber and clamps. Plus, with our 100% Satisfaction Guarantee and a simple warranty process, support is just a step away.
Damages caused by misuse, mishandling, or intentional abuse are not covered under this warranty, and we reserve the right to deny any warranty claim if necessary.
For customers outside the USA, note that we’re unable to cover shipping costs on warranty items. While we’ll gladly provide the replacement parts, shipping expenses need to be covered before items are sent out.