No matter which XERO water-fed pole or system you choose, we've got you covered!
The XERO Warranty
Pole Warranty
Got a broken section or clamp issue? Just reach out—we’ve got you covered! XERO waterfed poles are truly unique, and each one comes with a lifetime guarantee on both carbon fiber and clamps. Plus, with our 100% Satisfaction Guarantee and a simple warranty process, support is just a step away.
Please remember, the XERO warranty is non-transferable, and only the original owner can submit a warranty claim. Damages caused by misuse, mishandling, or intentional abuse are not covered under this warranty, and we reserve the right to deny any warranty claim if necessary.
For customers outside the USA, note that we’re unable to cover shipping costs on warranty items. While we’ll gladly provide the replacement parts, shipping expenses need to be covered before items are sent out.
System Warranty
The XERO Guarantee covers all parts of the system for twelve years, except for the RO membrane. This warranty is non-transferable and will be void if the system is modified.
We won’t cover damage caused by dropping, tipping over, or breakage in transit. The warranty will only cover defective parts due to normal wear and tear which is something we will determine when evaluating your warranty form submission. Rusted parts caused by chemicals are not included in the warranty. We reserve the right to refuse/deny any warranty claim for any reason.
Please note we can not cover the shipping cost on any warranty items outside of the mainland USA. We can cover the parts and send them to you but you must pay for the shipping cost prior to us sending them out.
Fast Lock Warranty
XERO offers a three-year warranty on all XERO Fast Lock products and parts. From broken latches to complete setups, rest assured XERO has you covered.
Rinse Bar Warranty
XERO Rinse Bars are built to last, but if you experience any issues within the first year, reach out, and we'll make it right! XERO offers a one-year guarantee on both plastic and aluminum rinse bars.
Screen Cleaner Warranty
The XERO Screen Cleaners come with three years of protection! If you experience any issues, just reach out, and we’ll make it right.
Pumps Warranty
XERO Booster Pumps are accompanied by a 1-year warranty, ensuring that if you run into any sort of issue, XERO has you covered.
Please note
All XERO Warranties are non-transferable and will be void if the product is modified.
All shipping costs are not included in the warranty. For international customers, we cover the parts, but you will need to cover the shipping cost before we send your items.
