Investing in a waterfed pole is no easy decision. We want you to be able to buy with confidence!
Our warranty is in place to protect your investment. It offers a no headaches, no fine print, and no questions asked warranty when you purchase any XERO Water Fed Pole. If you purchase the Micro, Pro or Destroyer, we have protected for three years!
So what exactly does the warranty entail? Enjoy a three-year warranty on clamps and a three-year warranty on all XERO Poles, regardless of whether it is standard Carbon Fiber, High Mod or Ultra High Mod. We are here to help in any way! We also know how important it is to your livelihood and your business for your equipment to just work. If any issues such as a broken section or busted clamp, please know we will work quickly to get you back up and running!
Issues are very rare but if there is any issue with your XERO Pole, please submit a warranty form and get in touch with us. To be covered by a warranty, you must be the original owner of the pole and you should be able to show proof. The fastest way to move along a warranty claim is to complete ALL information on that form. Be as detailed as possible and nit is always helpful to include pictures and detailed descriptions. Once you fill out that form we will get back to you as soon as possible!
Please note that if you are located outside of the USA, we can not cover the shipping cost on any warranty items. We will cover the parts but you must pay for the shipping cost prior to us sending them out.