If you have any questions about XERO products or your order, please reach out at 862-220-3875 or email hello@xeroproducts.com.
WHO FULFILLS MY ORDER?
All orders are fulfilled by XERO Products from their warehouse in Florida, NY.
WHEN WILL I RECEIVE MY ORDER?
99% of our orders ship FREE and complete the same day when placed before 4:45 EST. Orders received after that will ship the next business day.Â
HOW MUCH DOES SHIPPING COST?
All orders ship fast and free for the contiguous United States when over $49. Does NOT include Hawaii and Alaska.Â
WHAT CARRIER WILL DELIVER MY ORDER?
Most orders ship by FedEx or UPS, and large systems will go freight. We will use whatever carrier can get your supplies to you the quickest. If you have a special request, please contact us and we'll try to accomodate it.
EMERGENCY ORDERS
In an emergency and need your equipment ASAP? Give us a call at 862-220-3875 so we can ensure speedy delivery.
TRACKING
You will receive a tracking number as soon as your package ships, so you can track exactly when it will arrive. If you have any questions about your order or shipment, feel free to contact us.
SECURITY AND PRIVACY
Your data is safe with us! We only collect personal information from you when you provide it to us such as when you place an order. We respect your privacy. We will not provide your information to any other company at any time. XERO Water Fed fully abides by the Data Protection Act.
