CONGRATULATIONS
ON YOUR NEW XERO TRIPLE PURE!
ON YOUR NEW XERO TRIPLE PURE!
XERO is dedicated to giving you the best support for your equipment. Check out this detailed guide for setting up, maintaining, and troubleshooting your XERO Triple Pure system.
Have questions or need extra help? Our team is here for you 24/7 via email, phone, text, or chat!
Getting started with your new XERO Triple Pure is simple. Your system arrives fully assembled—just unbox it and remove the system. Be sure to check the accessories packet for important items like the TDS Meter, Filter Wrenches, and User Manual.
XERO Triple Pure systems are designed for multiple users, allowing you to run more than one pole at a time.
ATTACHING HOSES
When attaching hoses, connect a garden hose to the inlet and your pole supply hose to the outlet of the DI housing. Don’t forget to connect the included waste hose to the fitting under the RO for proper operation.
FIRST RUN
For your first run, flush the system for 10 minutes. To conserve resin, remove the resin cartridge during this process. For optimal performance, let the system soak for 12–24 hours to fully saturate the membranes before use. Watch how to here!
If you experience any issues with your XERO Triple Pure, we've got you covered! Below are answers to some of the most common questions.
If you still need help, our experts are available 24/7 for personalized support. Reach out anytime by text, call, or chat!
Most likely the DI Resin needs to be changed. After enough filtration, the Resin loses efficiency and requires a change once the system shows signs of TDS.
There are many reasons for this to occur. This can range from source-water conditions, temperatures, hose sizing, and filter conditions to name a few.
SOURCE WATER CONDITIONS
This refers to any factors that are affected by the hose spigot used to provide water to the machine. The system is at the mercy of how much water pressure the spigot can create. Commercial buildings have stronger water sources than typical residential well jobs, a difference may be noticed depending on job location.
If insufficient water pressure is present, a booster pump may be used to boost incoming pressure to the system.
***Ensure proper hose size is used for the incoming water (¾” or ⅝”) for efficient system flow. ⅜” is not sufficient.***
WATER TEMPERATURE
The temperature of water has an effect on water flow. Colder water will result in slowed flow, warmer water will do the opposite. In transitional seasons (Spring / Fall) you may notice changes in flow compared to the Summer time.
Ground water temperatures take time to adjust to the season. During the Spring, water flow may be noticeably lower than the Summer (especially during residential work) as the ground is still warming up. It may be wise to boost source flow during these conditions.
Freezing Conditions are no condition to use this system.
These systems are not designed for Winter use. When exposed to freezing temperatures, the filters and housings are susceptible to cracking & internal damage. RO Membranes are layered fiberglass that can expand and contract with temperatures, much like wood. Freezing temperatures will result in constriction, and ultimately damage the internal structure, resulting in poor performance. Proper storage in a heated environment will prevent damage. It is best to change all filters if the system has frozen.
FILTER CONDITIONS
When a noticeable change in flow is observed (with the factors mentioned above taken into consideration) it may be time for a pre-filter change. Some systems use more than one pre-filter combination, which we advise changing both simultaneously for consistent and efficient filtration.
With any filter, ensure proper fitment of cartridges is achieved. Poor seals / placement can affect system performance. Filter O-ring seals face upward and require lubrication for maximum efficiency.
If the pre-filter has been changed and the system is newer, the issue may be attributed to the source conditions. If the system has had usage, consider the following:
NO! Waste-water should always be discharged from any RO Housing. If no flow is present, the flow-restrictor may have become clogged with debris. The fitting may need replacement if no flow is present.
RO Membranes require back-pressure and waste discharge to properly purify and perform. If no waste flow is present, the membrane will “choke” with nowhere for the dissolved salts to travel, eventually resulting in undesired TDS results and membrane failure.
A flow restrictor may fail, resulting in an over-abundance of waste-water, usually associated with poor system output. Ensure a desired ratio of pure-water to waste-water is achieved (this can be measured with two measuring cups, measuring the flow of pure vs. waste for 1 minute and comparing the results).
If the system puts out more waste water than pure water, the flow restrictor might require a change.
There could be a few factors at play here. These issues are usually attributed to the amount of resin used to refill a cartridge, the quality of resin used, or an indication that there may be an issue with the RO membrane.
We have replacement parts available for warranties involving damaged fittings and systems. Fill out a warranty form and we will assist you with what you need. Filters and items damaged by freezing conditions are not covered by warranty.
A common cause of leakage at the inlet connection point of the system is due to the internal gasket on the hose fitting. Be sure that it is snuggly in place, isn't damaged, and is the correct size. If any of those aren't true, pick up a replacement and you'll have a leak free system again.
Keeping your XERO Triple Pure system in top shape is easy with regular maintenance. Routine filter changes are key to ensuring optimal performance and maintaining a low TDS reading.
PRE-FILTERS
With the XERO Triple Pure, you have both a sediment and chloramine filter that should be replaced every two months or after every 5,000 gallons.
RO MEMBRANE
With proper care, your RO Membranes only need replacement every 1–2 years.
DI CARTRIDGE
Replace the DI Resin when your system reads over 10 PPM to maintain optimal performance.
PRO TIP: Whenever you change any filter, make sure to use the provided filter wrenches to remove the housings from the system. Also be sure to lube any o-rings to ensure a tight fit when you replace the housings
Whether you're storing your system for the winter, going on vacation, or recovering from an injury, you can keep your XERO system in top condition and ready to go.
Simply mix a XERO RO Guardian packet with 1 gallon of water or RV antifreeze, then pour the solution over your RO membrane and securely re-cap the housing. Use one packet per membrane.
Whether your system is sitting idle for a few weeks or months, this will help prevent your RO from fouling. When you're ready to use it again, simply rinse the RO Guardian thoroughly, and you'll be all set to get back to cleaning!
Meet Stephen Richardson—aka SteveO the Window Cleaner! He’s been making windows sparkle since 2008 and has mastered the art of water fed.
Want to level up your skills? Check out his YouTube channel, packed with tips, tricks, product reviews, and plenty of window-cleaning wisdom!
SteveO’s own company is decked out with the XERO lineup of water-fed tools, so when it comes to the XERO brand, he’s basically a walking encyclopedia!
Get directly in contact with SteveO at 970-214-9522.
Jersey has been rocking the window cleaning world for 16 years and counting!
As a seasoned pro and a top expert on XERO tools, he knows these products inside and out.
Jersey’s got the expertise to help you tackle any job like a boss!
Talk directly to Jersey at 862-312-2026.
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