You are welcome to return any new, unopened XERO items purchased. All you have to do is fill out this form or contact us within 90 days of delivery and we will issue you an RMA #. Once when we get the product(s) back they'll be inspected to ensure they're still in new condition. After that we issue you a full refund for what you sent back. If there is an issue with your order that is our fault, we are happy to pay the return shipping costs.