Having been in the window cleaning business for over a decade, brothers Chris and Alex Lambrinides noticed something was missing from the water fed market. That’s why in 2014, they founded the water fed equipment brand, XERO.
XERO has skyrocketed to the top of the market ever since, because they make bringing high quality water fed poles, purification systems, and accessories to window cleaners at affordable prices their number one priority. XERO makes poles that cover the entire spectrum, from budget-friendly to top-of-the-line, mini to 90-foot poles, and ultra lightweight to heavy-duty.
Most importantly, XERO believes in protecting you, the customer, at all costs. That’s why we have a friendly return policy, fast shipping and delivery, and a warranty on our poles and purification systems.
At XERO, we know that selecting the right water fed pole is an important decision, and a great investment. Luckily, we make something for everyone, with poles tailored for any job, situation, and budget. That’s why we’ve got you covered with a three-year warranty in place, so you can feel confident that your investment will be protected.
This three-year warranty covers clamps and pole sections, regardless of whether it is standard Carbon Fiber, High Mod, or Ultra High Mod. We understand that your business is your livelihood, and your equipment is the key to your success.
XERO is also proud to offer a standout two-year warranty on all of our purification systems.
That means, when you purchase the XERO Pure, XERO Pure Revolution, XERO Pure Revolution MAX, or XERO Pure Revolution ATOM, you are covered by a two-year warranty that protects all parts of your system, with the exception of the RO membrane and other filters. Damage caused by dropping, tipping over, or breakage in transit also cannot be covered by this warranty.
We at XERO know that sometimes, accidents happen. Although unlikely, if something breaks on you, all you’d need to do is submit a warranty form to us.
If you happen to have pictures and proof of ownership, send it our way! But if not, don’t sweat it - submit the form, and we'll get back to you as soon as possible.
**If you are located outside of the USA, we cannot cover the cost of shipping on any warranty items. We can cover the parts, but you must pay the shipping cost prior to us sending them out.
You can return any new, unopened XERO items. All you need to do is contact us via email within 90 days of delivery.
We will issue you an RMA #, inspect the product upon its return to our warehouse, and if it passes inspection, we will issue you a full refund of the product.
If there is an error in your order that is our fault, we are happy to pay the return shipping costs.
To start your return, click here.
Shipping and delivery is fast and easy! All orders are fulfilled by Window Cleaning Resource. Most items ship from their warehouse in Warwick, NY. Some items are drop shipped from a different location.
All orders over $49 ship FREE for the contiguous USA! This does not include Hawaii or Alaska.
Most items are shipped with FedEx or UPS, but we are determined to get your products to you ASAP, and will use whatever carrier can get you your supplies the fastest.
For more info about shipping and delivery, click here.
TEL: (862) 266-0677
As always, if you have any questions, XERO works with Window Cleaning Resource, who has technical support available to you 24/7. Not only are our technicians friendly and knowledgeable about our products, but most of them own or have owned their own window cleaning business for decades, and are open to fielding any question you may have about window cleaning.
Talk to you soon!
Your friendly professionals at XERO and Window Cleaning Resource